Shipping policy
At Haya London, we are delighted to offer worldwide shipping. Please find below our delivery options, estimated timeframes and charges for each region we ship to.
United Kingdom (England)
| Option | Delivery Time | Cost |
|---|---|---|
| Economy | 3–5 business days | £3.00 |
| Standard | 2–3 business days | £4.99 |
| Express | 1–2 business days | £7.00 |
Europe (Austria, Belgium, Bulgaria and 24 more countries)
| Option | Delivery Time | Cost |
|---|---|---|
| Economy | 5–15 business days | £8.00 |
| Standard | 5–10 business days | £10.00 |
| Express | 2–5 business days | £30.00 |
North America (Canada, United States)
| Option | Delivery Time | Cost |
|---|---|---|
| Economy | 10–20 business days | £12.00 |
| Standard | 7–15 business days | £20.00 |
| Express | 3–5 business days | £40.00 |
Australia
| Option | Delivery Time | Cost |
|---|---|---|
| Economy | 10–20 business days | £10.00 |
| Standard | 7–15 business days | £12.00 |
| Express | 3–5 business days | £40.00 |
Order Processing
Please note that some of our products are made to order. Delivery times stated above begin from the date your order is dispatched, and not from the date the order is placed. You will be notified once your order has been dispatched.
Business Days
Business days refer to Monday to Friday and exclude weekends and public holidays in the relevant country.
Customs, Duties and Taxes
For international orders (outside the United Kingdom), your parcel may be subject to import duties, taxes or customs charges imposed by your local authorities. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for further information before placing an order.
Tracking
Where available, a tracking number will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.
Delayed or Lost Parcels
While we make every effort to ensure timely delivery, occasional delays may occur due to customs processing, courier issues or circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact us at orders@hayalondon.com with your order number, and we will be happy to assist you.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. Haya London cannot be held responsible for orders delayed, misdirected or lost due to an incorrect address provided by the customer.
Changes to This Policy
We reserve the right to update or amend this Shipping Policy at any time without prior notice. Please check this page periodically for the latest information.
If you have any questions regarding shipping, please do not hesitate to contact us at orders@hayalondon.com.