Frequently Asked Questions
Q: Where do you deliver?
A: We currently deliver across the United Kingdom. International shipping coming soon.
Q: How long does delivery take?
A: Standard delivery takes 3-5 business days. Express delivery (1-2 business days) is also available at checkout.
Q: How do I return an item?
A: You can return any unworn item within 28 days of delivery. Please email returns@hayalondon.com with your order number to begin the process.
Q: Are your clothes true to size?
A: Yes, our clothing generally runs true to size. Please refer to our Size Guide for detailed measurements.
Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 2 hours of placement. Please contact us immediately at info@hayalondon.com.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and PayPal.
Q: Is my payment information secure?
A: Absolutely. All payments are encrypted and processed securely.